Terms & Conditions
Effective date: 14 September 2026
Last updated: 14 September 2026
These Terms and Conditions govern your access to and use of the KC Group Trading website and your purchase of products and services from us.
By accessing this website, requesting a quotation, submitting an order or completing a payment, you agree to these Terms and Conditions. If you do not agree, please do not place an order or use the website.
1. About us
This website is operated by:
Business Name: KC Group Trading
Company registration number: 202603224465 (KT0619976-D)
Business address: No. 125, Jalan Sungai Nibong 4, Batu 3 1/2, Taman Klang Mas, 42100 Klang, Selangor, Malaysia
Email: admin@kcgrouptrading.com & hongfoo@kcgrouptrading.com
Website: kcgrouptrading.com
In these Terms, “KC Group Trading”, “we”, “us” and “our” refer to the business identified above. “Customer”, “you” and “your” refer to the person or organisation purchasing, enquiring about or receiving our products or services.
2. Products and services
We supply construction and infrastructure materials, which may include:
Marine sand
Natural sand
Red soil
Crusher run
Aggregates
Other materials displayed on our website or specified in a written quotation
Product availability, grades, specifications and delivery coverage may vary.
Photographs and illustrations on the website are for general reference. Because sand, soil, stone and other naturally occurring materials vary, actual products may differ in colour, texture, moisture content, particle distribution or appearance from website images and previous deliveries.
Any technical specification, grade or intended application must be expressly stated in our written quotation or order confirmation.
3. Website information
We take reasonable steps to keep product descriptions, prices and availability accurate. However:
Website information may be updated without notice.
Product availability remains subject to confirmation.
Displayed images may not represent the exact appearance of delivered material.
Prices shown without a confirmed delivery location may exclude transportation, handling, tolls, taxes or site-specific charges.
Typographical, pricing or technical errors may be corrected before an order is accepted.
If there is a material error affecting your order, we will notify you and allow you to confirm the corrected order or receive a refund for any amount already paid for the affected item.
4. Quotations
A quotation is valid for the period stated in the quotation. If no period is specified, the quotation will remain valid for [7/14] calendar days from its issue date.
Quotations may be subject to:
Material availability
Delivery location
Required quantity
Vehicle type and capacity
Fuel, toll and transportation costs
Site accessibility
Applicable taxes
Delivery schedule
Changes in supplier or quarry pricing
Unless expressly stated otherwise, a quotation is an invitation to place an order and does not reserve stock, vehicles or delivery slots.
Changes to the required quantity, specification, delivery address or schedule may require a revised quotation.
5. Orders and contract formation
Submitting an order or completing a payment does not automatically mean that we have accepted the order.
An order becomes binding when we issue a written order confirmation, tax invoice or other express acceptance after verifying:
Product availability
Price
Payment
Delivery location
Vehicle access
Delivery schedule
Any applicable compliance or credit requirements
We may reject or cancel an order before acceptance where:
The product is unavailable
The listed price is incorrect
Delivery cannot reasonably be completed
Payment cannot be authorised
Information supplied is incomplete or inaccurate
We reasonably suspect fraud or unlawful activity
The order falls outside our approved business activities or delivery area
If we reject an order after receiving payment, we will arrange a refund to the original payment method, subject to payment-provider processing time.
6. Customer information
You agree to provide complete and accurate:
Name and company information
Contact details
Billing information
Delivery address
Product and quantity requirements
Site-access information
Tax or e-invoice information where applicable
You must notify us promptly if any information changes.
We are not responsible for delays, additional costs or failed deliveries caused by inaccurate or incomplete information supplied by the customer.
7. Prices and taxes
Unless expressly stated otherwise:
Prices are quoted in Malaysian Ringgit (MYR).
Delivery charges are calculated separately based on destination, quantity, vehicle and site conditions.
Applicable taxes, duties or statutory charges will be added where required.
Website prices may change before an order is accepted.
A confirmed order price will not normally change unless the customer requests a variation.
Before payment, the customer will be shown or provided with the applicable product price and any confirmed delivery or additional charges.
8. Payments
Available payment methods may include online banking, cards, e-wallets or other methods supported through Fiuu, formerly known as Razer Merchant Services, and its participating payment partners.
Payment is subject to authorisation by Fiuu, the customer’s bank, card issuer, e-wallet operator or other relevant provider.
We do not guarantee that any payment method will always be available.
A payment may be refused, delayed, reversed or subjected to additional verification where required by a payment provider or where fraud, security or compliance concerns arise.
Customers must not:
Use a payment method without the account holder’s authorisation
Submit false payment information
Attempt to process an unlawful or fraudulent transaction
Initiate an unjustified chargeback instead of first contacting us about an order issue
The merchant or statement description appearing on your payment record will be:
[Insert the exact merchant name shown on customers’ bank or card statements]
Fiuu provides payment-processing services only. KC Group Trading remains responsible for product descriptions, order fulfilment, delivery, customer service and eligible refunds.
9. Payment confirmation
A successful payment message does not by itself confirm product availability or delivery.
After payment, customers should retain:
The order number
Fiuu transaction reference
Receipt or payment confirmation
Quotation or invoice
Delivery documentation
If payment is deducted but no confirmation is received, contact us before attempting another payment to avoid duplicate transactions.
10. Delivery area and schedule
We deliver to locations accepted by us in writing, primarily within Klang, Selangor and other agreed areas.
Any delivery date or time is an estimate unless we expressly confirm it as guaranteed in writing.
Delivery may be affected by:
Product or quarry availability
Vehicle availability
Traffic or road restrictions
Weather
Site conditions
Mechanical breakdown
Government restrictions
Safety concerns
Events beyond our reasonable control
We will take reasonable steps to communicate material delays, but delivery estimates may change.
11. Customer’s delivery-site responsibilities
Before placing an order, the customer must ensure that the delivery site:
Has safe and lawful access for the required vehicle
Has adequate entrance width, height and turning space
Has sufficiently firm and stable ground
Is free from dangerous obstructions
Has any required permits or approvals
Provides a safe and clearly identified unloading point
Has an authorised person available to receive the delivery where required
The customer must disclose access restrictions, slopes, overhead cables, weak surfaces, underground structures, security procedures or other relevant hazards before delivery.
Our driver or delivery provider may refuse to enter or unload at a location considered unsafe or inaccessible.
Where a delivery fails because of inaccurate information, unsafe access, customer absence or circumstances under the customer’s control, reasonable redelivery, waiting, return-haulage or handling charges may apply. These charges will be communicated before redelivery where practicable.
12. Delivery and transfer of responsibility
Delivery is considered completed when the material:
Is unloaded at the agreed delivery point;
Is accepted or signed for by the customer or its representative; or
Has been delivered in accordance with the customer’s prior instructions where unattended delivery was expressly agreed.
Responsibility for the delivered material passes to the customer upon completed delivery, subject to any rights that cannot legally be excluded.
If the customer directs unloading at a particular location, the customer is responsible for ensuring that the location is safe and suitable.
13. Quantity and measurement
Bulk materials may be supplied by weight, vehicle load, volume or another unit identified in the quotation.
Reasonable variations may occur because of:
Moisture content
Material settlement or compaction
Measurement method
Weighbridge tolerances
Vehicle capacity
Natural variation in the material
The applicable delivery order, weighbridge ticket or other agreed measurement record will be used when determining the supplied quantity.
Any permitted quantity tolerance should be stated in the quotation or product specification. If no tolerance is stated, any dispute will be assessed reasonably using the available order, delivery and measurement records.
14. Inspection and acceptance
The customer should inspect the delivery as soon as reasonably possible.
Visible problems involving the product type, apparent condition, quantity or delivery location should be recorded on the delivery documentation and reported to us within 24 hours of delivery.
Reports should include:
Order or invoice number
Delivery date
Description of the issue
Photographs or video where relevant
Delivery order or weighbridge documentation
Quantity affected
The customer should not mix, spread, install, resell or substantially use disputed material before we have had a reasonable opportunity to inspect it, except where necessary for safety.
Failure to report a visible issue promptly may affect our ability to verify the claim, but it does not exclude any statutory right that cannot legally be excluded.
15. Cancellations
Our cancellation, return and refund terms in Sections 15 to 17 should be read together with our [Refund, Cancellation and Returns Policy]. If there is any inconsistency, applicable Malaysian law will prevail.
To request cancellation, contact us immediately using the details in Section 1.
Before order acceptance
An order may generally be cancelled before we issue an order confirmation.
After acceptance but before loading or dispatch
Cancellation may be accepted subject to any reasonable and documented costs already incurred, including special procurement, booking, administration or payment-processing costs where legally permitted.
After loading, special procurement or dispatch
An order may not be cancellable after:
Material has been specially sourced or prepared
A vehicle has been loaded
Delivery has been dispatched
Delivery has been attempted
The material has been delivered
We will not apply a cancellation restriction where cancellation is required by applicable law or where we have agreed otherwise in writing.
16. Returns
Because bulk sand, soil, stone and aggregate may be unloaded, mixed, contaminated or altered after delivery, physical returns are not normally accepted merely because the customer changes its mind.
A return may be considered where:
We delivered a materially incorrect product
The material materially fails an expressly agreed written specification
The product was delivered without a valid order
Return is required under applicable law
No material should be returned without our prior written approval and agreed collection arrangements.
17. Refunds
Refund eligibility will be assessed based on the order, payment, delivery records and applicable law.
A full or partial refund may be provided where:
Payment was duplicated
An incorrect amount was charged
We cancel an accepted order and cannot supply the product
Paid goods were not delivered due to our failure
We confirm that delivered goods materially differ from the accepted order or written specification
A refund is otherwise required by law
Approved refunds will generally be made to the same card, bank account, e-wallet or payment method used for the original transaction. We will not normally issue a refund to an unrelated account or person.
Payment-provider and banking processing times are outside our direct control. After approval, a refund may require [7–14 business days] or the period specified by the relevant provider to appear in the customer’s account.
Unless required by law, delivery or handling charges may not be refundable where delivery was successfully performed or an unsuccessful delivery resulted from circumstances under the customer’s control.
18. Payment disputes and chargebacks
If you believe a transaction is incorrect, duplicated, unauthorised or connected to an undelivered order, contact us promptly so that we can investigate.
We may request:
Transaction details
Identification
Order correspondence
Delivery records
Supporting photographs
Bank or payment-provider information
Nothing in these Terms prevents you from exercising legitimate rights available through your bank or payment provider.
Knowingly initiating a false or abusive payment dispute may result in suspension of future orders and recovery action where permitted by law.
19. Product suitability
Unless we expressly provide written technical advice, the customer is responsible for determining whether a product is suitable for its intended project, engineering requirement or regulatory standard.
The customer should obtain appropriate professional advice, testing or certification where product performance is safety-critical or specification-dependent.
Any sample or general recommendation is indicative unless incorporated into the confirmed order as an express specification.
20. Prohibited use
You must not use this website:
For unlawful or fraudulent purposes
To interfere with website security or operation
To introduce malicious software
To access information without authorisation
To impersonate another person
To infringe intellectual-property or privacy rights
To submit false orders or payment information
To scrape or reproduce website content for unauthorised commercial use
We may restrict or terminate access where misuse is reasonably suspected.
21. Intellectual property
Unless otherwise stated, the website’s text, branding, graphics, photographs, product information and layout are owned by or licensed to KC Group Trading.
You may view and print website material for personal or internal purchasing purposes. You may not reproduce, modify, distribute or commercially exploit it without prior written permission.
Third-party names, logos and payment marks belong to their respective owners. Their display does not imply that they manufacture, supply or endorse our products.
22. Website availability and external services
We aim to keep the website accessible but do not guarantee uninterrupted or error-free operation.
The website may temporarily become unavailable due to:
Maintenance
Hosting interruptions
Software updates
Payment-provider downtime
Cybersecurity incidents
Circumstances outside our reasonable control
Links to third-party websites are provided for convenience. We are not responsible for their content, availability or privacy practices.
23. Liability
To the maximum extent permitted by Malaysian law:
We are not responsible for indirect, incidental or consequential loss that was not reasonably foreseeable.
We are not responsible for loss caused by inaccurate information or unsafe instructions supplied by the customer.
We are not responsible for delays or failures caused by events beyond our reasonable control.
Our liability relating to an affected order will generally be limited to the amount paid for the affected goods or services.
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including applicable consumer rights, fraud, wilful misconduct or liability otherwise imposed by law.
24. Indemnity for business customers
Where you purchase in the course of business, you agree to be responsible for losses, claims or costs reasonably arising from:
Your unlawful use of the website
False information supplied by you
Unsafe or unsuitable delivery-site instructions
Your breach of these Terms
Your unauthorised use of another person’s payment method
This provision applies only to the extent permitted by law.
25. Privacy
Personal data is processed in accordance with our Privacy Policy, including information required for:
Orders and deliveries
Payments through Fiuu
Fraud prevention
Customer support
Refunds and disputes
Legal and accounting obligations
The Privacy Policy forms part of these Terms but remains available as a separate document.
26. Events beyond our control
Neither party will be responsible for failure or delay caused by circumstances reasonably beyond its control, including severe weather, flood, fire, accident, strikes, quarry closure, transportation disruption, government action, infrastructure failure, epidemic or system outage.
The affected party should notify the other party and take reasonable steps to reduce the impact.
This provision does not affect refunds or other remedies required by law.
27. Complaints
Complaints should be submitted to:
Email: kcgrouptrading@gmail.com
Telephone: +603-3359 3054
Mobile: +6013-8888 553
Please provide the order number, transaction reference, delivery date and relevant supporting evidence.
We will acknowledge and investigate complaints within a reasonable period.
28. Governing law
These Terms are governed by the laws of Malaysia.
The parties should first attempt to resolve any dispute through good-faith discussion. If resolution is not possible, disputes will be subject to the jurisdiction of the Malaysian courts or another applicable dispute-resolution body.
Nothing in this section restricts any non-excludable statutory right or remedy.
29. Changes to these Terms
We may revise these Terms when our products, operations, payment arrangements or legal obligations change.
Revised Terms will apply from the effective date shown on this page. Terms applying to an accepted order will not be changed retrospectively unless required by law or agreed by the parties.
30. Contact information
Questions about these Terms may be directed to:
KC Group Trading
No. 124, Jalan Sungai Nibong 4,
Batu 3 1/2, Taman Klang Mas,
42100 Klang,
Selangor, Malaysia
Email: admin@kcgrouptrading.com & hongfoo@kcgrouptrading.com